Refund Policy

TechSaint Technology Solution Pvt. Ltd.

Effective Date: 31 May 2025

At TechSaint Technology Solution Pvt. Ltd., we are committed to delivering high-quality software development and technology solutions. Our refund policy is designed to be transparent, fair, and aligned with the nature of our services.

1 General Policy

Due to the custom nature of software development, refunds are issued under limited conditions. By engaging with our services, you agree to the terms outlined below.

2 Eligibility for Refund

Refunds may be considered under the following circumstances:

  • Project Not Initiated: If the project has not been started and no resources have been allocated, a full refund may be issued.
  • Non-Delivery of Service: If we fail to deliver the service as per the defined scope and timeline without sufficient justification, you may request a full or partial refund.
  • Duplicate Payment: If a payment is accidentally made more than once, the excess amount will be refunded.
  • Partial Work Completed: In cases where only part of the project has been delivered and the client decides to discontinue, a partial refund may be issued after deducting costs for the work completed.

3 Non-Refundable Scenarios

Refunds will not be provided in the following situations:

  • Change of mind or lack of clarity in requirements after work has begun.
  • Delays caused due to client inaction, late feedback, or change in scope.
  • Work already delivered and approved by the client.
  • Monthly maintenance, support, or retainer contracts once the service period has started.
  • Fees paid for third-party services (e.g., hosting, domain, licenses) purchased on your behalf.

4 How to Request a Refund

To request a refund, please email us at info@techsaint.io with the subject line “Refund Request – [Your Name/Project ID]”, and include the following:

  • Reason for the refund.
  • Supporting documents or evidence.
  • Payment details and date of transaction.

Our support team will review the request and respond within 7 business days.

5 Refund Processing Time

If approved, the refund will be processed using the original payment method within 7–14 business days, depending on your financial institution.

6 Policy Updates

TechSaint Technology Solution Pvt. Ltd. reserves the right to update this policy at any time. Changes will be posted on our website with an updated effective date.

Questions About This Refund Policy?

If you have any questions about this Refund Policy, please contact us.

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